Introduction: Why the Same Names Keep Coming Up When headlines break about banks mistreating customers, the names are often familiar: Wells Fargo. Bank of America. Citibank....
The $500 that vanished in seconds You sell a couch. The buyer says they’ll Zelle you $500. A notification pops up—money received! You help load the...
Introduction: The Bank’s $35 Coffee You buy a $3 coffee on your debit card, but your account is a little short. Instead of declining the transaction,...
Introduction: When Rationality Meets Reality Traditional economics tells us that consumers make rational decisions: weigh the costs and benefits, and choose the best outcome. If that...
Abstract Middle-class Americans maintain a structurally unequal relationship with the country’s largest banks. This asymmetry stems from persistent financial literacy gaps, the complexity of modern banking...